BPO Call Centre Jobs

BPO or Business Process Outsourcing helps free up a companies capital and reduce costs. The functions or processes being outsourced range from manufacturing to customer service to software development and much more. Many of the companies that seek to outsource are in the western hemisphere and most of the BPO units are in the east, like India, China, Malaysia and even Russia. bpo jobs,bpo jobs in india,bpo kpo jobs,call center jobs,call centre jobs,jobs in india,kpo jobs indiaThe main motive for Business Process Outsourcing is to allow the company to invest more time, money and human resources into core activities and building strategies, which fuel company growth. The outsourcing services being provided include - software development, data entry, wealth management, legal services, payroll services, patent writing, evaluating and assessing commercial potential of other firms, analysis of business opportunities, manufacturing.etc.Business Processing Outsourcing is an effective means of focusing on hiring a third-party company or service provider to do IT-related activities, such as application management and data center operations.It is a long-term contracting out of non-core business processes to an outside provider so as to lower the expenses of the company.India is considered to be the King in this sector because there is a large labour force here to perform tasks alloted.According to latest information freom reliable sources it is stated that the BPO sector will have to face a manpower shortage of 30 to 40 percentage by 2009.This is due to the migration of existing and newer generation candidates to job sectors like sales,travel and tourism sectors where there are newer career opportunities. Insecurity in BPO jobs and stringent working conditions would also contribute to the expected manpower shortage in the near future.This will result in high demand for employees again in a few years.Usually getting a permanent vacancy in this field is difficult.

knowledge management is the hottest subject of the day. The question is : what is this activity called knowledge management , and why is it so important to each and every one of us? The outsourcing industry is also termed as bpo industry which has given birth to its improved form termed as knowledge process outsourcing (kpo). Kpo is a refined form and an extension of business process outsourcing (bpo). Kpo provides value to the client through domain expertise rather than process expertise. The kpo which is an extension of bpo is the high value; high growth business that is independent of the co-existence of the bpo. According to the reports of global sourcing now the kpo is expected to reach $ 17 billion by 2010 out of which india’s share would be $ 12 billion. Knowledge process outsourcing, or kpo, is the latest wave to hit the outsourcing business in india. A booming sector with tremendous potential, the kpo sector in india employs around 25,000 people currently. Kpo is knowledge process outsourcing. It involves outsourcing for high-end knowledge work.The KPO jobs trend has started affecting Indian job market and people are flowing towards this because of the better payouts that are offered.The primary benefits of KPO are 40-60% of costs are reduced compared to cost of professionals in the client’s country of origin. KPO provides companies an opportunity to tap into specialized knowledge in various vertical business domains.It covers many areas, which until now were considered as strictly onshore operations are moving to offshore locations. KPO Industry is handling more amount of high skilled work other than the BPO Industry. ccording to a report of National Association of Software and Services Companies (NASSCOM), the Indian chamber of commerce that serves as an interface to the Indian Software industry, Knowledge Process Outsourcing industry is expected to reach 17 billion US dollars by 2010, of which USD 12 billion would be outsourced to India.Indian job market has emerged as a growing employment provider with many candidates indulged in job search for newer vacancies that are arising.Call centre jobs in India are mostly available in cities like Delhi, Bangalore, Hyderabad, Cochin, Pune, Chandigarh, Gurgaon & Noida as call centres are mainly functioning from these cities.It involves outsourcing of knowledge intensive business processes to other geographic locations.The biggest companies in KPO sector include Evalueserve, McKinsey, RocSearch, Copal Partners, Pipal Research, Inductis, WNS Global, Accenture, Aptara, etc.This industry description includes outsourcing of high-end complex tasks and processes like market research, investment research, patent filing, legal and analytic services, sourcing and information management, amongst others. refers to the outsourcing of high-end complex tasks and processes like market research, investment research, patent filing, legal and analytic services, sourcing and information management, amongst others. The future of KPO in India depends not only on how India moves up the value chain in terms of services and offerings but also on how India can provide human resoucres in the form of It professionals,engineers,scientists. Large talent pools and favorable government policies together make India the most favourable place for newer career opportunities.KPO firms provide domain-based processes and business expertise, rather than just process expertise, and actually make many low level business decisions that are easily given up if they conflict with high level business strategies. Eventhough China is another competitor most closely who is provising labour power to the call centers,India is always on top of them.According to researches conducted by Global ICT shows that at least 10,900 IT and BPO jobs mostly designedfor China from 2007 to 2009 are being redirected to countries like India, Malaysia, the Philippines and South American countries.This is claimed to efficiently increase productivity and increase cost savings in the area of market research. Organizations are adopting outsourcing to meet their market research needs. Advocates claim that the trend is all set to take the global market research industry.Chennai and Bangalore have a strong advantage of being the main KPO centres in the country.At present the job opportunities in this field is only about 25000 which is expected to rise to about 3 lakhs.So it is becoming a most wanted job and everyone is look forward for the boom in this job sector.It is always to be with a job at its boom period because high exposure is achieved at that time. Minimal entry requirements, low infrastructure and set-up costs will encourage the smaller technically strong companies to establish a KPO set-ups. Unlike commodity services of BPO such as call centers, CRM or large-scale back-end processing, the minimum critical size for KPOs need not be very large.And the whole world is now saying “ After BPO it is now the KPO revolution”. Kpo sector offers a good working atmosphere with global exposure and an opportunity to develop skill sets in a specialized field. The remuneration is high as a person with about two years experience can draw a pay packet of around rs 6 lakh (rs 600,000) to rs 8 lakh (rs 800,000) annually, while an experienced professional gets anywhere between rs 15 lakh (rs 1.5 million) and rs 20 lakh (rs 2 million). Like the bpo sector, kpo also faces attrition, as it is difficult for companies to retain talented and trained people. With higher pay packages and perks, people change jobs very frequently. Many people are still reluctant to join as they feel it is an unstable career. Many are unaware of the potential of this sector and the scope of future prospects. There is a lot of scope for teachers as this sector offers a good pay package. The sector also requires higher level of control, confidentiality and enhanced risk management.

Call centers jobs in which there is outbound work which provides technical support or other specialized information require a high school diploma or even a college degree. all Center Manager manage the day-to-day operations for the call center including financial budgets, operations, communications, coaching and development of call center supervisors and managers, strategic planning for the call center; set operational goals and performance objectives, monitor and improve call center performance with other departments or divisions within the company; conduct interactions and regular communications outside of the call center; manage all call center support functions including training, QA, hiring, IT support and process improvement. Quality Monitor Agent contacts to ensure quality customer service and compliance with call center procedures for call handling; provide call performance feedback and trend data to coaches and/or agents, the training group and the hiring manager. Process Specialist documents, measures and improves business and contact handling processes in the call center; apply quality improvement techniques to create environment of continuous quality improvement; measure customer satisfaction, conduct root cause analysis for performance issues and implement solutions; initiate and manage strategic projects for the call center including work with groups outside the center.A call centre experience is regarded as worthwhile experience for customer relations, sales jobs or insurance sector.