Call Center Operations Manger

1. Closely monitoring daily productivity against the defined Service Level standards.
2. Perform regular audit & feedback in order to enhance Customer Experience.
3. Identify and develop solutions & reverting for specific customer support issues.
4. Analyze and generate reports for team performance on processes & soft skills.
5. Develop a continuous learning process for the team.
6. Assist Operations Head in supervisory functions.
7. Ensure adherence to the process deliverables (SLA's)
8. Review / audit transactions performed by team members.
9. Supervise and support team members to ensure that customer service is consistent with or exceeds client's quality service standards.
10. Working closely with Team Leaders to manage Team and Individual Performance, drawing action plans.
11. Manage a team of minimum 100 people to interact and actively respond and providing solutions to retail, web, mobile and call center customers.

Call Center Executive

The call center executive will be part of telemarketing and client servicing campaigns.
The campaigns will be time bound and culminate in an exhibition.
The call center executive will get on-site experience during the exhibition.
Requirements
Candidate must possess a Bachelors degree.
Candidate must have experience in client servicing and handling outbound marketing campaign.
Communication skills are a must. Must be an achiever and go-getter.